Products · NOVAProdukte · NOVA
NOVA is LUATEL’s own omnichannel AI platform with augmented intelligence. It connects automated interactions and human expertise with service workflows, customer information and communication channels.NOVA ist LUATELs eigene Omnichannel-KI-Plattform mit Augmented Intelligence. Sie verbindet automatisierte Interaktionen und menschliche Expertise mit Serviceabläufen, Kundeninformationen und Kommunikationskanälen.
NOVA · LUATEL’s omnichannel AI platform
INTERLINK · Customer Data & Service PlatformINTERLINK · Plattform für Kundendaten und Service
NOVA brings AI and human expertise into the conversation. INTERLINK connects the customer knowledge and business services behind it, from relationship history to payments, logistics and websites built with LUA Sites.NOVA bringt KI und menschliche Expertise ins Gespräch. INTERLINK verbindet das Kundenwissen und die Geschäftsprozesse dahinter: von der Beziehungshistorie über Zahlungen und Logistik bis zu Websites mit LUA Sites.
Connect relevant customer records, conversations and service history. Give AI and people the context needed for the request.Relevante Kundendaten, Gespräche und Servicehistorie verbinden. KI und Menschen erhalten den Kontext für das Anliegen.
Connect payment, delivery and business workflows through focused microservices, defined permissions and verified results.Zahlungen, Lieferungen und Geschäftsabläufe über gezielte Microservices, definierte Rechte und verifizierte Ergebnisse verbinden.
Create websites with LUA Sites, with talk, chat, video and conversational forms connected to your service.Mit LUA Sites Websites erstellen und Sprache, Chat, Video sowie konversationelle Formulare mit Ihrem Service verbinden.
INTERLINK · Customer data & relationship memoryINTERLINK · Kundendaten und Beziehungsgedächtnis
Your customer sees one relationship. Connect the records, conversations and open requests behind it, so AI agents and human specialists can pick up the right thread.Ihr Kunde erlebt eine Beziehung. Verbinden Sie die Datensätze, Gespräche und offenen Anliegen dahinter, damit KI-Agenten und menschliche Spezialisten am richtigen Punkt anknüpfen.
Bring relevant information from CRM, websites and operational systems together. Define how people, accounts and organizations are matched.Relevante Informationen aus CRM, Websites und betrieblichen Systemen zusammenführen. Festlegen, wie Personen, Konten und Unternehmen zugeordnet werden.
Keep requests, agreements and outstanding actions connected to their sources. Distinguish verified records from customer statements and AI suggestions.Anliegen, Vereinbarungen und offene Schritte mit ihren Quellen verbinden. Verifizierte Datensätze bleiben von Kundenangaben und KI-Vorschlägen unterscheidbar.
Make information available for the current service need, with agreed permissions. Pass the relevant history to the human specialist who takes over.Informationen für das aktuelle Serviceanliegen im Rahmen vereinbarter Rechte bereitstellen. Die relevante Historie begleitet die Übergabe an menschliche Spezialisten.
INTERLINK · Business microservicesINTERLINK · Business-Microservices
A question about a payment or delivery should lead somewhere. Connect focused business services to the conversation, with permissions, confirmation and a result the service can verify.Eine Frage zur Zahlung oder Lieferung soll weiterführen. Verbinden Sie gezielte Geschäftsprozesse mit dem Gespräch: mit Berechtigungen, Bestätigung und einem überprüfbaren Ergebnis.
Check a payment status, guide customers through a provider-hosted payment flow or start an approved refund request. Sensitive payment details stay with the payment provider.Zahlungsstatus prüfen, Kunden durch den Zahlungsablauf eines Anbieters führen oder freigegebene Erstattungen anfragen. Sensible Zahlungsdaten bleiben beim Zahlungsanbieter.
Retrieve order and tracking information, check delivery options and connect returns. Route eligible changes to the responsible system and confirm the result.Bestell- und Sendungsinformationen abrufen, Lieferoptionen prüfen und Retouren verbinden. Zulässige Änderungen an das verantwortliche System geben und das Ergebnis bestätigen.
Bring appointments, account updates and documents into the same service journey. Define permitted actions and approvals; people handle exceptions with the relevant context.Termine, Kontodatenänderungen und Dokumente in den Serviceverlauf einbinden. Zulässige Aktionen und Freigaben definieren; Menschen übernehmen Ausnahmen mit dem relevanten Kontext.
LUA Sites · AI-assisted website builderLUA Sites · KI-gestützter Website-Builder
Create a website that introduces your business and opens the service conversation. LUA Sites brings your brand, content, communication and connected customer journeys together.Eine Website, die Ihr Unternehmen vorstellt und den direkten Servicekontakt eröffnet. LUA Sites verbindet Ihre Marke, Inhalte, Kommunikation und zusammenhängende Kundenwege.
Generate and refine pages around your services and customer needs. Our team helps with structure and copy, with human review before publishing.Seiten anhand Ihrer Leistungen und Kundenbedürfnisse erstellen und verfeinern. Unser Team begleitet Struktur und Texte; vor der Veröffentlichung steht die menschliche Prüfung.
Bring LUA voice, chat, video and conversational forms into your own website. Give visitors a direct route from discovering a service to getting help.LUA Sprache, Chat, Video und konversationelle Formulare in Ihre Website einbinden. Vom Kennenlernen einer Leistung direkt zur passenden Unterstützung führen.
Link the site with INTERLINK customer context and approved actions. Carry a request into a booking, service process or payment-provider journey, with the required checks.Die Website mit INTERLINK-Kundenkontext und freigegebenen Aktionen verbinden. Anliegen in Buchungen, Serviceabläufe oder Zahlungsprozesse überführen, mit den erforderlichen Prüfungen.
NOVA · Interlinked systems
Smart IVR · Intelligent routing
Language, skills, priority and service context shape the next step. Connect automated handling with the people equipped to continue the conversation.
Use Smart IVR and structured intake to clarify the request and guide it into the agreed service workflow.
Route around language, specialist knowledge and the service rules agreed for your operation.
Pass the conversation and relevant information into the next stage, including human escalation.
Knowledge · Workflows · Agent assistance
Approved content gives AI a foundation. Connected workflows turn that knowledge into a service journey, with people guiding what the system may do.
Define the sources and service rules the AI works from. Human analysis identifies where content and answers need refinement.
Bring CRM information, intake, appointments, document-related requests and back-office steps into the agreed workflow.
Context-aware assistance and real-time translation support human specialists. Co-browsing can guide on-screen steps within the agreed, consented service.
NOVA · Operational visibility
AI Meter brings service activity, conversation records and human transfers into operational review. Explore the review categories below.
Illustrative AI Meter view adapted from the presentation. No live customer data or performance results.
Deployment · Data · Access · Oversight
Agree the architecture before the rollout: where the service runs, how information moves, who can use connected systems and who reviews the operation.
Define the operating environment and the systems involved in delivering your service.
Map the information needed for each interaction, including processing and retention requirements.
Agree permissions, operating responsibilities and the human review process.
Trust Center · AI + HI governance
Agree what AI may do, when people take over and how the service is reviewed. Trust begins with an operating model you can examine.
Define approved knowledge, permitted actions and escalation criteria around your service.
Human specialists handle escalations and evaluate interactions, keeping expertise inside the operating model.
Test the agreed service, examine handovers and review results before extending the rollout.
NOVA · Our products
From the first question to the next step: LUA Companion, LUA AI Agent, conversational forms and conversational video work within NOVA’s omnichannel AI environment.
A familiar presence across talk, video and chat. Give customers a direct way to explore your service and find answers.
Our virtual agent handles customer requests within defined guardrails. People take over with the conversation and relevant information intact.
Turn fields into a guided exchange. Ask one question at a time, carrying each answer into the next step.
Let customers see, show and explain. Bring a visual conversation into the service journey, connected with AI and human expertise.
LUA · Our own channels
From a call on your website to an AI companion within the conversation. LUA brings your own voice, video and chat channels into NOVA, connecting direct browser communication with human expertise.
Give your website a direct line to your service. Talk with LUA, then reach a person with the conversation and relevant information handed over.
Conversational video brings seeing, showing and face-to-face exchange into the service journey, with AI and people connected through NOVA.
Start with a message. Conversational forms guide customers through questions and requests, while chat connects the exchange with AI and human support.
Your own channels, connected to the wider conversation. Bring WhatsApp, email and traditional telephony into the agreed NOVA service setup.
Afterword LUATEL
LUATEL · 2025
Founded in 2025, LUATEL develops and operates customer-service technology that brings artificial intelligence and human expertise together.
You can also copy this request into your preferred AI assistant.
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Contact LUATEL at website_contact@luatel.net or +49 621 37 909 350.